Oasis

Returns and refunds

Returns and exchanges

We do not accept returns or exchanges once a piece has been delivered. Please check the size and the measurements before ordering, and write to us if you are unsure. We would rather answer a question first than have a piece not work out.

Cancellations

An order can be cancelled for a full refund at any time before it is dispatched. Write to us with your order number.

Damaged or wrong item

If a piece arrives damaged, or is not what you ordered, tell us within 48 hours of delivery with a photograph. We will replace it or refund it in full.

Refunds

Approved refunds go back to the method you paid with, through Razorpay. Banks usually take 5 to 7 working days to show the money.

How to reach us about an order

Write or call with your order number.

Contact

Email rinky.anand34@gmail.com or call and WhatsApp +91 98734 05050.